A step-by-step guide to placing, confirming, paying for, and receiving a wholesale order from POEM.
Contact POEM’s wholesale team and submit the products you would like to order. Please include the product name or SKU, color, size, quantity, and any other relevant requirements.
Before the order is confirmed, wholesalers must carefully review all product details, including style, color, size, measurements, quantity, price, and estimated production time.
POEM will review product availability and provide an official quotation containing the confirmed order details, applicable wholesale pricing, estimated production time, and shipping information.
Please confirm that all information shown in the quotation is complete and accurate. A wholesale order will only be processed after the wholesaler has approved the final order details.
Full payment of 100% of the total order value is required before production begins. Official payment instructions and bank account information will be provided through POEM’s invoice or order confirmation.
After completing the payment, please provide the payment receipt or transaction confirmation to POEM. The order is considered successfully confirmed only after the payment has been received and verified.
Production begins after full payment has been verified. Estimated production time varies by product and will be stated in the quotation, product list, or order confirmation.
Any customization request must be submitted before the order is confirmed. POEM will review whether the requested changes are technically suitable and may advise against modifications that affect the original shape, structure, or design integrity of the product.
Approved customization requests may require additional fees, minimum quantities, materials, or production time. The final specifications and timeframe must be confirmed in writing by both parties before production begins.
Once the order is ready, POEM will provide the final package information and coordinate delivery to the designated shipping carrier in Vietnam.
POEM covers transportation from its warehouse to the designated shipping carrier within Vietnam. International shipping, customs duties, import taxes, destination fees, and local delivery costs are borne by the wholesaler unless otherwise agreed in writing.
Upon delivery, wholesalers must immediately inspect the shipment and verify the quantity, product style, SKU, color, and size against the confirmed order.
Any missing item, incorrect product, incorrect quantity, or visible defect must be reported to POEM within 24 hours of successful delivery and will be reviewed under POEM’s Wholesale Return & Exchange Policy.
By confirming and paying for a wholesale order, the wholesaler acknowledges that they have reviewed and accepted POEM’s Wholesale Terms & Policies and Wholesale Return & Exchange Policy.
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Use the measurements below to find your closest ready-to-wear size.
| Size | Chest | Waist | Hips |
|---|---|---|---|
| XS | 8031.5 | 6124 | 8533.5 |
| S | 8433 | 6525.6 | 8935 |
| M | 8834.6 | 6927.2 | 9336.6 |
| L | 9236.2 | 7328.7 | 9738.2 |
| XL | 9637.8 | 7730.3 | 10139.8 |
Measurements are for reference only. Fit may vary depending on fabric, construction and intended silhouette.
Measure around the fullest part of the bust, keeping the tape level.
Measure around the narrowest part of the waist while standing naturally.
Measure around the fullest part of the hips without tightening the tape.
