This page outlines the made-to-order, returns, shipping, payment, intellectual property, and governing law policies that apply to purchases made through POEM.
At POEM, each garment is individually handcrafted and produced specifically for the client after the order has been confirmed.
As all products are made-to-order, production will only begin once full payment has been received.
Production timelines are provided as estimates and may vary depending on design complexity, customization requirements, and current order volume. Clients will be informed if any significant delay occurs.
Please note that the actual color of a garment may vary slightly from the images displayed on our website due to screen settings, device displays, lighting conditions, and photographic techniques.
Minor variations in hand-finished details may occur. These are considered natural characteristics of artisanal craftsmanship and are not regarded as defects.
Once production has commenced, orders cannot be cancelled, modified, exchanged, or returned unless otherwise approved under the applicable claims policy.
By placing an order, the customer acknowledges and accepts the made-to-order nature of all POEM products.
Due to the made-to-order and handcrafted nature of POEM products, all sales are considered final.
Returns, exchanges, or refunds will only be accepted if the item received differs from the confirmed order in style, size, color, or quantity, or if the item contains a verified manufacturing defect or quality issue originating during production.
We do not accept returns, exchanges, or refunds for change of mind, incorrect measurements provided by the customer, personal preference regarding fit, color, fabric texture, or design details, or delays caused by customs clearance, import procedures, or local regulations.
Minor differences in color, fabric texture, embellishment placement, handcrafted details, or variations between website images and the actual product caused by screen settings, lighting, or photography are not considered valid grounds for return, exchange, or refund.
To submit a claim, customers must notify POEM within 3 calendar days of receiving the package, provide the order number, describe the issue in detail, and submit clear photographs together with an unedited video of the package opening process showing the shipping label, package condition, and contents.
Claims submitted without an opening video may not be eligible for review.
Upon verification and approval, POEM may, at its sole discretion, replace the affected item, repair the affected item, offer a partial refund, or issue store credit. The final resolution will depend on the nature and extent of the issue.
POEM ships internationally through trusted courier partners.
Estimated delivery times are provided for reference only and are not guaranteed.
Customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
POEM is not responsible for delays caused by customs inspections, import clearance procedures, force majeure events, or courier service disruptions beyond our control.
Risk of loss and ownership transfer to the customer upon successful delivery to the shipping address provided at checkout.
Customers are responsible for ensuring that all shipping information submitted at checkout is accurate and complete.
All prices displayed on the website are stated in the applicable currency indicated at checkout.
Full payment is required before production begins.
POEM reserves the right to refuse or cancel any order suspected of fraud, unauthorized transactions, or violations of applicable laws.
All content appearing on this website, including but not limited to designs, photographs, logos, graphics, videos, text, and branding materials, is the exclusive property of POEM and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, modified, or used for commercial purposes without prior written permission from POEM.
These Terms and Policies shall be governed and interpreted in accordance with the laws of Vietnam.
Any disputes arising from purchases made through this website shall first be resolved through good-faith negotiations. If a resolution cannot be reached, the dispute shall be subject to the jurisdiction of the competent courts of Vietnam.
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Manage your profile, track orders and enjoy a seamless shopping journey with us.
Use the measurements below to find your closest ready-to-wear size.
| Size | Chest | Waist | Hips |
|---|---|---|---|
| XS | 8031.5 | 6124 | 8533.5 |
| S | 8433 | 6525.6 | 8935 |
| M | 8834.6 | 6927.2 | 9336.6 |
| L | 9236.2 | 7328.7 | 9738.2 |
| XL | 9637.8 | 7730.3 | 10139.8 |
Measurements are for reference only. Fit may vary depending on fabric, construction and intended silhouette.
Measure around the fullest part of the bust, keeping the tape level.
Measure around the narrowest part of the waist while standing naturally.
Measure around the fullest part of the hips without tightening the tape.
