POEM ships internationally through trusted courier partners.
Estimated delivery times are provided for reference only and are not guaranteed.
Customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
POEM is not responsible for delays caused by:
• Customs inspections.
• Import clearance procedures.
• Force majeure events.
• Courier service disruptions beyond our control.
Risk of loss and ownership transfer to the customer upon successful delivery to the shipping address provided at checkout.
Customers are responsible for ensuring that all shipping information submitted is accurate and complete.
Due to the made-to-order and handcrafted nature of our products, all sales are considered final.
Returns, exchanges, or refunds will only be accepted under the following circumstances:
• The item received differs from the confirmed order in style, size, color, or quantity.
• The item contains a verified manufacturing defect or quality issue originating during production.
We do not accept returns, exchanges, or refunds for:
• Change of mind.
• Incorrect measurements provided by the customer.
• Personal preference regarding fit, color, fabric texture, or design details.
• Delays caused by customs clearance, import procedures, or local regulations.
• Minor variations in color, fabric texture, embellishment placement, or handcrafted details.
• Differences between website images and the actual appearance of the product resulting from screen settings, lighting conditions, or photography.
To submit a claim, customers must:
• Notify POEM within 3 calendar days of receiving the package.
• Provide the order number and a detailed description of the issue.
• Submit clear photographs and an unedited video of the package opening process showing the shipping label, package condition, and contents.
Claims submitted without an opening video may not be eligible for review.
Upon verification and approval, POEM may, at its sole discretion, determine the appropriate resolution according to the nature of the issue.
Welcome to your account.
Manage your profile, track orders and enjoy a seamless shopping journey with us.
Use the measurements below to find your closest ready-to-wear size.
| Size | Chest | Waist | Hips |
|---|---|---|---|
| XS | 8031.5 | 6124 | 8533.5 |
| S | 8433 | 6525.6 | 8935 |
| M | 8834.6 | 6927.2 | 9336.6 |
| L | 9236.2 | 7328.7 | 9738.2 |
| XL | 9637.8 | 7730.3 | 10139.8 |
Measurements are for reference only. Fit may vary depending on fabric, construction and intended silhouette.
Measure around the fullest part of the bust, keeping the tape level.
Measure around the narrowest part of the waist while standing naturally.
Measure around the fullest part of the hips without tightening the tape.
