{"id":5214,"date":"2025-02-13T05:28:36","date_gmt":"2025-02-13T05:28:36","guid":{"rendered":"https:\/\/poemthestudio.com\/?page_id=5214"},"modified":"2026-07-14T14:22:46","modified_gmt":"2026-07-14T14:22:46","slug":"return-exchange","status":"publish","type":"page","link":"https:\/\/poemthestudio.com\/vi\/return-exchange\/","title":{"rendered":"Return &amp; Exchange"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"5214\" class=\"elementor elementor-5214\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d4589dd e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"d4589dd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aba74fb elementor-widget elementor-widget-html\" data-id=\"aba74fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"poem-policy-v1 poem-exchange-v1\">\r\n\r\n  <div class=\"pp-head\">\r\n    <h1 class=\"pp-title\">Return & Exchange<\/h1>\r\n\r\n    <p class=\"pp-intro\">\r\n      This policy applies exclusively to wholesale orders placed with POEM and outlines the conditions for order changes, delivery inspection, exchanges, and product claims.\r\n    <\/p>\r\n  <\/div>\r\n\r\n  <div class=\"pp-body\">\r\n\r\n    <section class=\"pp-section\">\r\n      <h3>Order Confirmation<\/h3>\r\n      <p>\r\n        A wholesale order is considered confirmed once POEM has received 100% of the total order value. Production will commence only after the payment has been successfully verified.\r\n      <\/p>\r\n    <\/section>\r\n\r\n    <section class=\"pp-section\">\r\n      <h3>Cancellation & Order Changes<\/h3>\r\n      <p>\r\n        Confirmed wholesale orders cannot be cancelled. Requests to change a product, size, color, or quantity must be submitted within 24 hours of payment and will be reviewed according to the production status of the order.\r\n      <\/p>\r\n    <\/section>\r\n\r\n    <section class=\"pp-section\">\r\n      <h3>Delivery Inspection<\/h3>\r\n      <p>\r\n        Wholesalers are responsible for inspecting the shipment immediately upon delivery. The quantity, product style, size, color, and SKU of all received items must be checked against the confirmed order.\r\n      <\/p>\r\n    <\/section>\r\n\r\n    <section class=\"pp-section\">\r\n      <h3>Claim Timeline<\/h3>\r\n      <p>\r\n        Any missing item, incorrect product, incorrect quantity, or visible defect must be reported to POEM within 24 hours of successful delivery. Claims submitted after this period may not be eligible for review.\r\n      <\/p>\r\n    <\/section>\r\n\r\n    <section class=\"pp-section\">\r\n      <h3>Eligible Claims<\/h3>\r\n      <p>\r\n        A claim may be reviewed if the delivered order contains an incorrect product or SKU, an incorrect quantity, or a verified manufacturing defect originating from POEM\u2019s production process.\r\n      <\/p>\r\n    <\/section>\r\n\r\n    <section class=\"pp-section\">\r\n      <h3>Non-Eligible Cases<\/h3>\r\n      <p>\r\n        Returns or exchanges are not accepted when the correct products, sizes, colors, and measurements have been delivered according to the confirmed order. POEM is not responsible for incorrect size selections made by the wholesaler or their customers.\r\n      <\/p>\r\n    <\/section>\r\n\r\n    <section class=\"pp-section\">\r\n      <h3>Customized Products<\/h3>\r\n      <p>\r\n        Customized or specially modified products cannot be returned or exchanged unless POEM confirms that the item contains a manufacturing defect or does not correspond with the approved customization details.\r\n      <\/p>\r\n    <\/section>\r\n\r\n    <section class=\"pp-section\">\r\n      <h3>Shipping Damage<\/h3>\r\n      <p>\r\n        Products are considered defective only when the issue originates from POEM\u2019s production process. Damage occurring during international transportation or local delivery will be reviewed separately and resolved on a case-by-case basis with the wholesaler and shipping provider.\r\n      <\/p>\r\n    <\/section>\r\n\r\n    <section class=\"pp-section\">\r\n      <h3>Return Authorization<\/h3>\r\n      <p>\r\n        Products must not be returned without prior written approval from POEM. Approved return items must remain unused, unworn, unwashed, and in their original condition with all labels and packaging intact.\r\n      <\/p>\r\n    <\/section>\r\n\r\n    <section class=\"pp-section\">\r\n      <h3>Return Shipping Cost<\/h3>\r\n      <p>\r\n        If POEM verifies that an item contains a manufacturing defect and requests that it be returned to Vietnam, POEM will cover the approved return shipping cost. Shipping costs for non-defective or unauthorized returns will be borne by the wholesaler.\r\n      <\/p>\r\n    <\/section>\r\n\r\n    <section class=\"pp-section\">\r\n      <h3>Resolution<\/h3>\r\n      <p>\r\n        Following inspection and approval, POEM may replace the affected item, repair the item, or provide another mutually agreed resolution. The appropriate solution will depend on the nature and extent of the confirmed issue.\r\n      <\/p>\r\n    <\/section>\r\n\r\n    <section class=\"pp-section\">\r\n      <h3>Final Review<\/h3>\r\n      <p>\r\n        All return, exchange, and product claims are subject to verification and written approval by POEM. POEM reserves the right to decline requests that do not meet the conditions stated in this policy.\r\n      <\/p>\r\n    <\/section>\r\n\r\n  <\/div>\r\n\r\n<\/div>\r\n\r\n<style>\r\n.poem-policy-v1.poem-exchange-v1{\r\n  font-family:'Cabin',sans-serif;\r\n  max-width:760px;\r\n  margin:0 auto;\r\n  padding:120px 28px 130px;\r\n  color:#111;\r\n  background:#fff;\r\n}\r\n\r\n.poem-exchange-v1 .pp-head{\r\n  margin-bottom:92px;\r\n  padding-bottom:34px;\r\n  border-bottom:1px solid rgba(17,17,17,.08);\r\n}\r\n\r\n.poem-exchange-v1 .pp-title{\r\n  margin:0;\r\n  font-size:42px;\r\n  line-height:1.08;\r\n  font-weight:500;\r\n  letter-spacing:.04em;\r\n  color:#111;\r\n}\r\n\r\n.poem-exchange-v1 .pp-intro{\r\n  margin:22px 0 0;\r\n  max-width:590px;\r\n  font-size:15px;\r\n  line-height:2;\r\n  color:#6b6b6b;\r\n  font-weight:400;\r\n}\r\n\r\n.poem-exchange-v1 .pp-body{\r\n  display:flex;\r\n  flex-direction:column;\r\n  gap:0;\r\n}\r\n\r\n.poem-exchange-v1 .pp-section{\r\n  padding:28px 0 30px;\r\n  border-bottom:1px solid rgba(17,17,17,.06);\r\n}\r\n\r\n.poem-exchange-v1 .pp-section:last-child{\r\n  border-bottom:none;\r\n  padding-bottom:0;\r\n}\r\n\r\n.poem-exchange-v1 .pp-section h3{\r\n  margin:0 0 14px;\r\n  font-size:11px;\r\n  line-height:1.5;\r\n  font-weight:500;\r\n  letter-spacing:.24em;\r\n  text-transform:uppercase;\r\n  color:#111;\r\n}\r\n\r\n.poem-exchange-v1 .pp-section p{\r\n  margin:0;\r\n  font-size:14px;\r\n  line-height:2;\r\n  color:#5f5f5f;\r\n  letter-spacing:.01em;\r\n  font-weight:400;\r\n}\r\n\r\n@media (max-width:767px){\r\n  .poem-policy-v1.poem-exchange-v1{\r\n    max-width:100%;\r\n    padding:72px 18px 82px;\r\n  }\r\n\r\n  .poem-exchange-v1 .pp-head{\r\n    margin-bottom:54px;\r\n    padding-bottom:24px;\r\n  }\r\n\r\n  .poem-exchange-v1 .pp-title{\r\n    font-size:28px;\r\n    line-height:1.12;\r\n  }\r\n\r\n  .poem-exchange-v1 .pp-intro{\r\n    margin-top:16px;\r\n    font-size:14px;\r\n    line-height:1.9;\r\n  }\r\n\r\n  .poem-exchange-v1 .pp-section{\r\n    padding:22px 0 24px;\r\n  }\r\n\r\n  .poem-exchange-v1 .pp-section h3{\r\n    margin-bottom:10px;\r\n    font-size:10.5px;\r\n    letter-spacing:.18em;\r\n  }\r\n\r\n  .poem-exchange-v1 .pp-section p{\r\n    font-size:13.5px;\r\n    line-height:1.9;\r\n  }\r\n}\r\n<\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Return &#038; Exchange This policy applies exclusively to wholesale orders placed with POEM and outlines the conditions for order changes, delivery inspection, exchanges, and product claims. Order Confirmation A wholesale order is considered confirmed once POEM has received 100% of the total order value. Production will commence only after the payment has been successfully verified. Cancellation &#038; Order Changes Confirmed wholesale orders cannot be cancelled. Requests to change a product, size, color, or quantity must be submitted within 24 hours of payment and will be reviewed according to the production status of the order. Delivery Inspection Wholesalers are responsible for inspecting the shipment immediately upon delivery. The quantity, product style, size, color, and SKU of all received items must be checked against the confirmed order. Claim Timeline Any missing item, incorrect product, incorrect quantity, or visible defect must be reported to POEM within 24 hours of successful delivery. Claims submitted after this period may not be eligible for review. Eligible Claims A claim may be reviewed if the delivered order contains an incorrect product or SKU, an incorrect quantity, or a verified manufacturing defect originating from POEM\u2019s production process. Non-Eligible Cases Returns or exchanges are not accepted when the correct products, sizes, colors, and measurements have been delivered according to the confirmed order. POEM is not responsible for incorrect size selections made by the wholesaler or their customers. Customized Products Customized or specially modified products cannot be returned or exchanged unless POEM confirms that the item contains a manufacturing defect or does not correspond with the approved customization details. Shipping Damage Products are considered defective only when the issue originates from POEM\u2019s production process. Damage occurring during international transportation or local delivery will be reviewed separately and resolved on a case-by-case basis with the wholesaler and shipping provider. Return Authorization Products must not be returned without prior written approval from POEM. Approved return items must remain unused, unworn, unwashed, and in their original condition with all labels and packaging intact. Return Shipping Cost If POEM verifies that an item contains a manufacturing defect and requests that it be returned to Vietnam, POEM will cover the approved return shipping cost. Shipping costs for non-defective or unauthorized returns will be borne by the wholesaler. Resolution Following inspection and approval, POEM may replace the affected item, repair the item, or provide another mutually agreed resolution. The appropriate solution will depend on the nature and extent of the confirmed issue. Final Review All return, exchange, and product claims are subject to verification and written approval by POEM. POEM reserves the right to decline requests that do not meet the conditions stated in this policy.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-5214","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/poemthestudio.com\/vi\/wp-json\/wp\/v2\/pages\/5214","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/poemthestudio.com\/vi\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/poemthestudio.com\/vi\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/poemthestudio.com\/vi\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/poemthestudio.com\/vi\/wp-json\/wp\/v2\/comments?post=5214"}],"version-history":[{"count":70,"href":"https:\/\/poemthestudio.com\/vi\/wp-json\/wp\/v2\/pages\/5214\/revisions"}],"predecessor-version":[{"id":18506,"href":"https:\/\/poemthestudio.com\/vi\/wp-json\/wp\/v2\/pages\/5214\/revisions\/18506"}],"wp:attachment":[{"href":"https:\/\/poemthestudio.com\/vi\/wp-json\/wp\/v2\/media?parent=5214"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}