{"id":5214,"date":"2025-02-13T05:28:36","date_gmt":"2025-02-13T05:28:36","guid":{"rendered":"https:\/\/poemthestudio.com\/?page_id=5214"},"modified":"2026-09-14T06:43:17","modified_gmt":"2026-09-14T06:43:17","slug":"return-exchange","status":"publish","type":"page","link":"https:\/\/poemthestudio.com\/vi\/return-exchange\/","title":{"rendered":"Return & Exchange"},"content":{"rendered":"
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\r\n POEM Policies<\/span>\r\n\r\n

Exchange & Return<\/h1>\r\n\r\n

\r\n A clear policy for made-to-order and handcrafted pieces,\r\n outlining when returns, exchanges, or claims may be reviewed by POEM.\r\n <\/p>\r\n <\/div>\r\n\r\n

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Final Sale<\/h3>\r\n\r\n

\r\n Due to the made-to-order and handcrafted nature of POEM products,\r\n all sales are considered final once the order has been confirmed\r\n and production has commenced.\r\n <\/p>\r\n <\/div>\r\n <\/section>\r\n\r\n \r\n

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Eligible Cases<\/h3>\r\n\r\n

\r\n Returns, exchanges, or refunds will only be reviewed if the item\r\n received differs from the confirmed order in style, size, color,\r\n or quantity, or if the item contains a verified manufacturing\r\n defect or quality issue originating during production.\r\n <\/p>\r\n <\/div>\r\n <\/section>\r\n\r\n \r\n

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Non-Eligible Cases<\/h3>\r\n\r\n

\r\n POEM does not accept returns, exchanges, or refunds due to change\r\n of mind, incorrect measurements provided by the customer, or\r\n personal preference regarding fit, color, fabric texture, or\r\n design details.\r\n <\/p>\r\n\r\n

\r\n Delays caused by customs clearance, import procedures, or local\r\n regulations are also not considered valid grounds for return,\r\n exchange, or refund.\r\n <\/p>\r\n <\/div>\r\n <\/section>\r\n\r\n \r\n

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Handcrafted Variations<\/h3>\r\n\r\n

\r\n Minor variations in color, fabric texture, embellishment placement,\r\n or hand-finished details may occur and are considered natural\r\n characteristics of artisanal craftsmanship.\r\n <\/p>\r\n\r\n

\r\n Differences between website images and the actual product caused\r\n by screen settings, lighting conditions, or photography are not\r\n considered defects.\r\n <\/p>\r\n <\/div>\r\n <\/section>\r\n\r\n \r\n

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Claim Timeline<\/h3>\r\n\r\n

\r\n Customers must notify POEM within 3 calendar days of receiving\r\n the package. Claims submitted after this timeframe may not be\r\n eligible for review.\r\n <\/p>\r\n <\/div>\r\n <\/section>\r\n\r\n \r\n

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Required Evidence<\/h3>\r\n\r\n

\r\n To submit a claim, customers must provide the order number,\r\n a detailed description of the issue, clear photographs, and an\r\n unedited video of the package opening process.\r\n <\/p>\r\n\r\n

\r\n The video must show the shipping label, package condition,\r\n and full contents clearly.\r\n <\/p>\r\n <\/div>\r\n <\/section>\r\n\r\n \r\n

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Opening Video<\/h3>\r\n\r\n

\r\n Claims submitted without an unedited package-opening video may\r\n not be eligible for review. This requirement helps POEM verify\r\n the condition of the package and product at the time of receipt.\r\n <\/p>\r\n <\/div>\r\n <\/section>\r\n\r\n \r\n

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Resolution<\/h3>\r\n\r\n

\r\n Upon verification and approval, POEM may, at its sole discretion,\r\n replace the affected item, repair the affected item, offer a partial\r\n refund, or issue store credit.\r\n <\/p>\r\n\r\n

\r\n The chosen resolution will depend on the nature and extent\r\n of the issue.\r\n <\/p>\r\n <\/div>\r\n <\/section>\r\n\r\n \r\n

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Final Note<\/h3>\r\n\r\n

\r\n All claims are subject to review and approval by POEM.\r\n The brand reserves the right to decline requests that do not\r\n meet the conditions stated in this policy.\r\n <\/p>\r\n <\/div>\r\n <\/section>\r\n\r\n <\/div>\r\n\r\n<\/div>\r\n\r\n